Why am I still billed for a cancelled app?

Shopify Apps
1

I cancelled my shopify app and uninstalled it but I was billed for it in my monthly charges. I have tried to find someone in Shopify to ask for a refund but I can’t find anyone!!

Can someone from Shopify please help??

1 Like
2

Hello there,
talk to app support

1 Like
3

Hi @dianagale ,

Whichever app you had installed, please contact their support. They will be able to help you.

4

Thank you for your help!

5

Thank you!!

1 Like
6

Thank you for your response. It’s good to know that it’s worked for you. Kindly feel free to get back to me if you need any further assistance.

7

Hi has the refund been processed? It has been 3 weeks and I have not
received it yet.