Why are images not displaying in my online store?

Topic summary

A Shopify store owner is experiencing issues where product images are not displaying on their site. The problem appears to be related to their theme code.

Key developments:

  • The store owner shared their site URL (meifu.shop) for diagnosis
  • A helper (Dan-From-Ryviu) requested and received collaborator access to investigate
  • After examining the code, Dan identified the issue but noted a temporary fix wouldn’t work properly

Recommended solution:

  • Contact the Motion theme developer directly
  • Upgrade to the newer version of the theme (from Motion Styles Classic)
  • This upgrade should completely resolve the image display issue

Status: The discussion remains open, awaiting the store owner to contact the theme developer for a proper fix rather than implementing a partial workaround.

Summarized with AI on November 15. AI used: claude-sonnet-4-5-20250929.

This store is doing SEO, but this person broke in and now says e cant program. the pictures cannot be display

how do I fix this?

Hi @JOHNBB

Could you drop your store here for checking?

1 Like

www.meifu.shop

Hi, need to check the code of your theme to solve this issue. Can I send request access to your store for checking?

I can give you a login details to my store are you okay by it?

I sent a collaborator request. Please approve it

1 Like

Okay

Approved

Hello are you still with and please

1 Like

Hi, I’m checking

1 Like

Hi @JOHNBB

After checking, I can help to make image appear but it will not work properly.
I recommend you contact theme developer so they can help you to upgrade them to the new version and solve this issue complete

https://themes.shopify.com/themes/motion/styles/classic