Why are my mobile product images blurry on the Dawn theme?

Shopify Discussion

Topic summary

A user is experiencing blurry product images on mobile devices while using the Dawn theme, though images display correctly on desktop.

Troubleshooting attempts:

  • Tested both PNG and JPG formats
  • Tried high and low resolution images
  • Switched to Sense theme with same results

Current status:

  • Issue persists across different themes and image configurations
  • Another user confirmed experiencing the same problem
  • No working solution has been found yet

The discussion remains open with users seeking advice on resolving this mobile-specific image quality issue.

Summarized with AI on November 9. AI used: claude-sonnet-4-5-20250929.
1

Hello
I’m having an annoying problem with product images and (text and image) images for mobile view only , the images are perfect on desktop but on mobile they are blurred .
I’ve seen some answers but nothing worked for me , I’ve tried PNG and JPG format , I also tried with high and low resolution , I tried with sense theme but same .
any ideas ?

my store’s URL : https://cb3f53.myshopify.com/

2

Same issue