Hello, I receive an order through Shop Pay I checked the payout date it showed up later on about an hour I got a notification saying all payouts from Shop Pay has been on Hold I literally don’t know what to do please I need help thanks
Hi there, @Larkinsveon !
Thanks for letting us know about this.
You mentioned here that you were notified about your payments being on hold, was this by way of a banner in your Shopify admin or by way of an email to your account owner email address?
In either case, were you asked to submit some information or documentation for your payments account?
If not, you can reach out via our Help Centre here for account support so we can forward your query as appropriate.