I’d like to ask why are some partners removed from the directory. My company was a member since 2017 with 25 5-star reviews and we helped Shopify grow. We supported so many merchants.
Calling the directory ‘new’ is inaccurate unless you just joined Shopify and you are not aware that it was there. Contacting partner support is useless and it seems you can’t talk to anyone.
This way of partner treatment is unprofessional and it shows that Shopify is not moving in the right direction. Partners made Shopify become what it is now but it seems that Shopify doesn’t need us anymore.
Hi, Sorry about the issue. What directory are you talking about? I am a partner myself and curious to know. Thanks.
Hi @heymara
I understand that you have some questions about the new Expert Directory experience and how it relates to your partner account in the Expert Marketplace. Shopify will continue to support the Experts Marketplace and help enable Merchants to connect with qualified Experts to start or develop their business.
Merchants will still be able to post jobs and relevant partners will be able to bid on the job, same as it has been in past experiences.
The expert directory is something different and if you reach out to partner support they will be able to share more information on that and how to apply, if applications are currently available.
I reached out to them and I didn’t get any meaningful explanation. The same I can say about your response.
I was a qualified expert and I was removed from the Expert directory without any explanation, I have 25, 5-star reviews and have been there since 2017. It is weird as I supported Shopify and merchants for years just to be removed. The difference between NEW directory and old directory is just in the word NEW. There is absolutely no difference.
Shopify partners should note that although you can bring more than 100 merchants to Shopify and be top-rated in their directory, Shopify can simply remove you and endanger your livelihood. Obviously, there is no loyalty or any support for partners that helped Shopify become what it is now.
‘The experts’ in the directory are developers with less experience and knowledge than me, so the process of selection is random and arbitrary.
Thank you for following up on this @heymara .
I want to clarify that the Experts Directory is a new feature of the Experts Marketplace and is something that is being rolled out to a small selection of partners and will be slowly expanded as time goes on.
If you were not included in that initial wave of applicants, that is no slight to you or the work you have done. Applications to the Expert Marketplace itself have been closed for quite some time, so we do have a lot of partners and experts eager to join and support our ecosystem through this new endeavor.
I do sincerely appreciate your feedback on this process and I have shared that with our partner team for consideration.
For any partners curious about the Expert Directory, please reach out to partner support in your partner dash for further information.