I want you to take my complaint seriously!
I pay more than 30 euros per month to shopify/oberlo!
The policy is not ok, many pictures and duplicate products in oberlo and shopifiy all you need to correct and I get a lot of complaints from customers about products…
greetings lifestyleulove
Topic summary
Issue: A merchant reports many duplicate listings and misleading product photos in Oberlo, causing customer complaints and frustration over paying ~€30/month.
Context: Oberlo is a dropshipping app that connects Shopify stores to AliExpress suppliers for importing products. Shopify/Oberlo do not control supplier product quality or photography.
Recent development: The merchant’s first customer ordered a “harness chain belt” in early December; it was marked shipped after 2 days with a stated 2‑week delivery window, but no tracking number was provided. The merchant seeks Oberlo/Shopify to resolve the delay without issuing a refund.
Support response: Oberlo acts as a middleman and is not responsible for fulfillment. The merchant must contact the AliExpress supplier via their AliExpress account for tracking and order status. Links provided: supplier vetting guide, DIY product photography, and Oberlo fulfillment help center.
Suggested actions: Vet reputable suppliers, order samples to verify quality, take own product photos, and follow Oberlo’s fulfillment steps.
Status: Unresolved; the missing tracking and delivery must be addressed with the AliExpress supplier.
Thank you for expressing your feedback about the Oberlo app. To provide some context, Oberlo provides store owners with a way to connect with thousands of suppliers on Ali Express so they can easily select and import products to their store.
However; Shopify, nor Oberlo have control over the product photography or the products offered on Ali Express. If you’re having product issues where the products aren’t like the images provided or are lower quality than expected, then I’d recommend reviewing how to select reputable suppliers here.
You can also consider ordering the products you offer to test the quality along with taking your own product photography. Taking your own product photography can help build credibility and trustworthiness with your customers.
Helloooo
I have a complain from my customer who ordered a harness chain belt at the ……. Store from Ali express. He still did not receive his item and ordered in the beginning of December. I had a message that the item was sent after 2 days after ordering. The deliverytime was within 2weeks. The also did not sent me a tracking number. Please a quick response because I do not want to make a refund because of the fault of oberlo. Order says sent and payd by customer. You have to settle this because this is causing allot of stress. It is my first customer. This is unacceptable!
Best Regards
Poppersboysonline.com
Sorry to hear that you’re having trouble with the order you’ve placed. Oberlo is a middle man, it helps connect you within Ali Express, but is not responsible for the order itself. You would need to log in to your Ali Express account and contact the supplier you ordered from as only they can provide further information on the order they fulfilled for your business.
More information on the fulfillment process can be found in the Oberlo help center.