Hello!
Any idea why the color swatches are not appearing? File names were all uploaded correctly. Color swatches are working fine on old products, just not working on new products
Topic summary
Issue: Color swatches (thumbnail color selectors for variants) are not appearing on newly added products, while they display correctly on older products. The poster states swatch image filenames were uploaded and named correctly.
Evidence: Three images are provided—one showing the expected swatch display, one showing the absence of swatches on a new product, and one showing the uploaded files—so the visuals are central to understanding the problem.
Current status: A responder attempted to locate the referenced product but could not find it via site search. They requested the direct product URL to investigate further and shared a search link they tried.
Actions/next steps: The only concrete action requested is for the original poster to provide the specific product URL experiencing the issue so troubleshooting can continue.
Resolution: None yet; the discussion remains open pending the product link and further investigation.
Hello @bikinifox
I attempted to search for the product mentioned above, but I couldn’t locate it. Could you please share the URL of the product experiencing the issue? This will allow me to investigate further on my end.