Why aren't my product images loading on the website?

Shopify Discussion
1

My product images are not loading when opening my products on the website. Suddenly this start happening. please help

1 Like
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Hi, @jewelit !

Thanks for reaching out in our Community forums and for sharing your concern.

I understand that your images aren’t loading. Have you tried viewing your storefront on another device or browser? Have you made any changes to your store recently that could have caused this?Feel free to share your store URL so I can take a closer look.

It’s also possible that your storefront was experiencing intermittent issues in certain sections last week. This issue has since been resolved and all systems are operational. You can also stay up to date by viewing the Shopify Status page in future.

If the issue still persists in the following days, we’ll need to access your account in order to gather more information. While we’re not able to provide account-specific support via Community Forums at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.

Let me know how that goes!

3

Hello @jewelit ,

Greetings! I am Gina from the flareAI app helping Shopify merchants get $6Million+ in sales from Google Search, on autopilot.

If your Shopify site product images are not loading when opening your products on the website, here are some troubleshooting steps you can take.

  1. Clear your browser cache
    Sometimes, the browser cache can cause images to not load properly. Clear your browser cache and try loading the product pages again.

  2. Check your internet connection
    A slow or unstable internet connection can cause images to not load properly. Make sure you have a stable internet connection and try again.

  3. Check your image file size
    Large image file sizes can cause images to load slowly or not at all. Check the file size of your product images and try to optimize them for web use. You can use image compression tools like TinyPNG or Compressor.io to reduce the file size of your images.

  4. Check your image URLs
    Make sure that the URLs for your product images are correct and haven’t been changed. If the URLs have been changed, update them in your product listings.

  5. Check your Shopify account
    Check your Shopify account to make sure there are no issues with your account or with your product listings. Make sure that all of your products are listed correctly and that there are no technical issues with your account.

  6. Contact Shopify Support
    If the above steps do not resolve the issue, contact Shopify Support for further assistance. They can help you troubleshoot the issue and find a solution.

Hopefully, one of these steps will help you resolve the issue with your product images not loading on your Shopify site.

Gina