I assume this is user error, but I just can’t figure out what I am missing.
The intention is that we can ship from our main office, for domestic shipping.
I tried multiple addresses, all in the US and none of them worked.
Any ideas what is going on?
Topic summary
Shipping rates for domestic US deliveries aren’t appearing at checkout despite seemingly correct shipping settings.
- Problem: Multiple US addresses were tested, but no shipping rate could be found/selected.
- Evidence: Two screenshots of the shipping setup and the checkout/shipping-rate issue were provided (images are central to the report).
- Support response: The settings shown don’t reveal an obvious configuration error; more account details are needed to diagnose.
- Next step/action item: Contact Shopify Support via the Help Center (live chat/email/callback) so they can access the account and investigate.
Status: Unresolved in the thread; moved toward account-specific support for further troubleshooting.
Hey, @Shakespear .
Thank you for reaching out and bringing this to our attention!
I understand that your shipping rates are not showing up at checkout. However, looking at the screenshots, I’m not seeing anything wrong with your shipping settings. Since there isn’t enough information for me to get a closer look, then it looks like we’ll need to access your account in order to resolve the issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.
I’d love to know if our Support team can help you identify and resolve this issue. Keep me posted!