Hey why cant u use shopify payments
Topic summary
Issue: A merchant can’t activate Shopify Payments (Shopify’s built-in payment processor).
Key guidance provided:
- Verify country eligibility via Shopify’s help document; each country page lists requirements to enable Shopify Payments.
- If the country isn’t supported, select an alternative payment gateway from Shopify’s supported providers list (third‑party processors).
- Share more store details for tailored recommendations.
Support options:
- Continue via live chat, email, or callback by logging into the Help Center and creating a support request.
Latest update: A support rep followed up asking whether the guides solved the issue and invited the merchant to continue the conversation if problems persist.
Outcomes/next steps:
- Action items are to confirm country support and requirements or choose an alternative gateway.
- No resolution yet; awaiting the merchant’s response with more information or confirmation of setup success.
Notes: No images or attachments are central to understanding this discussion.
Hi, @Wainsson !
Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.
From my understanding, it sounds like you are running into issues when attempting to activate Shopify Payments. My first suggestion would be to refer to our help document here to find if your country is supported for Shopify Payments. If so, you can click on your country and will be able to view all of the requirements and related information. If your country is not supported, then you will need to review the list of other payment gateways that Shopify supports so that you can begin accepting payments.
Feel free to provide more information regarding your store, and I’d be happy to provide some recommendations. We’d also be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.
Talk soon!
Hi again, @Wainsson !
I hope you are having a great day. I just wanted to check in with you to ensure that you receive the support you may need. Were you able to use the guides shared above to set up your Shopify Payments? If you’re still having trouble, feel free to get in touch and we can continue our discussion.
Talk soon!