Why can’t I see anything of my next pending payout anymore?
Topic summary
Issue: Merchants report that the “Pending/Balance” amount for upcoming Shopify Payments weekly payouts no longer appears under “View all payouts,” with only Paid and In Transit visible.
Clarifications: Support asked whether the question concerns Partner payouts or store-owner payouts. For Partner payouts, a minimum of $25 in earnings is required before a payout is issued.
Explanation (Shopify Payments): The Balance field represents funds owed that have not yet been assigned to a pending/in transit/paid payout. If Balance isn’t shown, it likely means there is currently no unallocated balance; it will update as new orders are received.
Next steps: If specific orders seem missing from the Balance, merchants should contact Shopify Support (live chat/callback/email) for account-specific review, as the Community can’t access account details.
Status: No confirmed resolution in-thread. Another merchant reported experiencing the same issue and asked if it was resolved, indicating the discussion remains open.
Hi, @C_Woodman !
Happy to look into this with you. When you say you can’t see anything next to your pending payout, what do you mean exactly? As in, there is no payout total, or there is no status? Any further context you can provide will be helpful for troubleshooting with you.
I can see you have a Shopify Partner status in the Community, are you referring to a Partner payout, or to a store owner payout? If you’re referring to a partner payout, you can view a detailed breakdown of how Partner payouts work, and how to view them. As a reminder, there is a minimum of $25 in earnings as a Partner to receive a payout from Shopify. There is more about payment requirements and how payments are calculated in our Help Center.
If you are a store owner, and are referring to payouts for payments processed through Shopify Payments, we have a detailed help document on viewing your payouts that explains what each status means, and how payouts work further. If you are not using Shopify Payments, you can see our help document that outlines how you get paid from different payment providers.
Once I have more detail about what kind of payout you should be receiving, and what you are seeing I can help troubleshoot further. Thanks!
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These would be our Shopify weekly payouts. Until recently we could see pending (Balance) payouts now we can only see Paid balances an In Transit.
Pending Balance are no longer available when we “View all payouts"
To clarify, by Shopify weekly payouts, do you mean payouts through Shopify Payments for an online store? If yes, and you aren’t seeing a balance when you view your payout, it is likely that you currently do not have a balance.
The Balance field shows the total amount currently owing to the you that hasn’t already been put into a pending/in transit/paid payout. Once funds are associated with a pending/in transit payout, they will be removed from the Balance. Once you receive new orders, you will see your Balance update.
If you believe there are orders missing from this Balance, the best next step will be to reach out to our Support team directly. We are unable to provide account-specific support via the Community at this time. We would be happy to look into this with you via live chat, callback request or email. Please contact our Support team and login to create a request. This way, our team can look at your orders, and payout details in full and assist you in resolving any issues.
Let me know if you have further questions!
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