A potential customer of mine is getting frustrated with our Shopify Store. He wants to pay for his order, but has said:
It just keeps buffering when you go to the final step to put my credit card number in. It will not let me put my card info into your system.
Any suggestions by anyone? I hope I’m not losing to many sales because of issues like this.
Hi there, @Bobst3r !
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!
With regards to your inquiry, are you able to replicate the issue on your end? If not, this may be a local issue on your customer’s end. We always recommend the following tips to help resolve such matters:
If you are able to replicate the issue on your end however, I recommend reaching out to our live support team for assistance. They can open up back end information and dig deeper to see how best to move forward regarding this matter.