I had a customer/ friend of mine attempt a purchase from my store. On their end; it says “Order can not be processed”. On my end; Orders> Abandoned Checkouts> Timeline it says “Failed to find requested vault card”. What does this mean and how can I fix this?
Hi, @John_robert2022 !
I haven’t come across this particular error message before, but if we’re not able to resolve it through basic troubleshooting steps, our team can absolutely take a closer look. You’ll just need to get in touch via live chat, email, or callback in the Shopify Help Center so we can investigate further.
Is Shopify Payments still in test mode? If so, you’ll need to disable test mode before a real transaction can be processed. If test mode is already disabled, and other transactions been processed successfully using Shop Pay, I would suggest trying another card if possible.