Why customers payment goes to paypal instead of my linked bank account?

Payments + Shipping & Fulfilment

Topic summary

A new Shopify merchant has linked their bank account for payouts and enabled both credit card and PayPal payment options. They’ve noticed that recent sales payments are going to their PayPal account instead of being deposited directly to their linked bank account.

Key clarification provided:

  • When customers choose to pay via PayPal at checkout, those funds go directly to the merchant’s PayPal account
  • The linked bank account receives payouts from other payment methods (like credit cards processed through Shopify Payments)
  • Payment routing depends on which method the customer selects during checkout

Current status: The issue appears to be a misunderstanding of how payment routing works rather than a technical problem. No direct solution exists to redirect customer-initiated PayPal payments to the bank account.

Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.
1

I am new to Shopify. I linked payment to my bank account and also allowed credit cards and paypal payment. I noticed that the recent sales all went to PayPal instead of my linked bank account. Is there a way for the payment directly to be deposited to my bank account? Thanks.

2

Hi @hawkridgefc

Have you added PayPal as a payment for your store? Or did you set the payout from shopify to your Paypal?

3

Payout is my bank, and I added PayPal as a payment method.

4

So, If customers purchase using your Paypal method, the money goes directly to your Paypal account.

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