- I was using the 3 months 1 dollar campaign. I paid for 1 month but shopify tried to charge me $25 for the second month.
- And when I got to the plan section there was nothing. Can you help me with this? Why did I charge $25 for month 2 and why did my 3-month campaign suddenly disappear?
Hi @Quickly07 ,
Thank you for reaching out to the Community. I’m happy to provide some assistance with billing details, as I can completely understand the impact. To gather a bit more information, were you charged $1 for the first month as expected?
If so, I’d encourage you to connect with us directly for further investigation. When it comes to account specific inquiries like this one, our advisor team will need to take a closer look as we don’t have access to any account specific information through the Community. This will allow them to confirm that your plan and subscription fees are being charged accordingly.
To contact us, you can:
- Head over to our Support Page.
- Log into your shop.
- Select the topic ‘Starting a store’.
- Scroll to the bottom of the page to view all available support options.
Please let me know if you have any other concerns.
yes , 1 dollar received in the first month and 3 months 1 dollar campaign
showed up in my plans.
The 2nd month asked me for $ 25 and my plan was gone.
Hi @Quickly07 ,
Thank you for the prompt response and providing that clarification. In that case, I’d encourage you to connect with us directly for further investigation.
When it comes to account specific inquiries like this one, our advisor team will need to take a closer look as we don’t have access to any account specific information through the Community. This will allow them to confirm that your plan and subscription fees are being charged accordingly.
To contact us, you can:
- Head over to our Support Page.
- Log into your shop.
- Select the topic ‘Starting a store’.
- Scroll to the bottom of the page to view all available support options.
Please let me know if you have any other concerns.