Why did my website suddenly turn black?

Store Design
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1

Hi,

For some reason my site has become all black? Anyone know why or how i could fix this?

Looks like this:

Dispomal_0-1689436014420.png
Dispomal_0-1689436014420.png1402×745 129 KB

Here´s

URL :

https://cykahysj7fnstde4-56470536270.shopifypreview.com

Thanks

2

Hi @Dispomal ,

Thank you for reaching out to the Community! I’d be happy to provide some assistance with this request, to ensure it gets resolved. To confirm I’m fully understanding, have any recent changes been made to your theme?

If not, I’d encourage you to install a fresh copy of your current theme to see if the issue persists. In the case it doesn’t, you will want to head into your theme’s color setting to confirm there is no button color being applied. To learn more about this, you can check out our Color Schemes documentation as it touches on this further.

It outlines however, that you can check your shop’s color scheme by:

  • Heading to Online Shop > Themes, from within the Shopify admin.
  • Click Customize next to the theme that you want to customize.
  • Click the paint brush icon, and then click Colors.
  • In the Schemes section, click an existing scheme or click Add scheme to add a new color scheme.
  • Click the color swatch for the content type color that you want to change.
  • To set your color, enter a hex color code or choose the color from the color picker. To set the color to transparent, delete the hex code from the text field.
  • Click Save.

If after confirming the shop’s color scheme, the issue persists, you can Contact Support for further investigation. This will allow for our advisor team to take a closer look, as we’re unable to access any account specific information through the Community.

Please let me know if you have any other questions or concerns.

3

I recent changed the code for the announcement bar maybe that could be the problem?

4

Hi @Dispomal ,

Thank you for the prompt response! This could have impacted the color of the buttons on your shop. To confirm, have you checked your shop’s color scheme to see if this helps to resolve?

As I wouldn’t have access to any account specific information here on the Community, I’d encourage you to Connect With Us directly for further investigation. This will allow our advisor team to take a closer look and ensure it gets resolved as quickly as possible.

To connect with us, you can:

  • Head over to our Contact Page.
  • Log into your shop.
  • Select the topic Starting a store.
  • Scroll to the bottom of the page to view all available support options.

Please let me know if you have any other questions or concerns.