Why did the product tag disappear on my website?

Technical Q&A

Topic summary

A user reported that product tags have disappeared from all products on their Shopify store.

A support representative requested a screenshot showing where the tags were previously displayed on the product page. The user provided a screenshot link in response.

The support representative diagnosed the issue: no tags are currently assigned to the products. They explained that tags must first be added to products in the Shopify admin panel before they will appear on the frontend.

Solution provided:

  • Navigate to the product details page in Shopify admin
  • Locate the “Tags” section
  • Either select from existing tags or create new ones by entering tag names
  • Click “Save” to apply changes

Once tags are added to products, they will automatically display on the product pages. The issue appears to be a configuration/data entry matter rather than a technical bug.

Summarized with AI on November 19. AI used: claude-sonnet-4-5-20250929.
4

YOu have to add some tags first for the products. once you’ll add the tags it’ll be visible at the frontend side of the product page.

Add a tag

You can add a tag when you create or edit products, transfers, customers, blog posts, orders, or draft orders.

Steps:1. Open the specific product, transfer, customer, blog post, order, or draft order details page in Shopify.

  1. In the Tags section, enter the name of a tag you want to add, or select it from the list of existing tags. If you enter the name for a new tag, then it will automatically be created for future use in the section.
  2. Click Save.