Hi there, I encountered numerous times the frustrating problem of having done up my product page with pictures inserted in between the description text, only to discover a few days later, some of these pictures will not show when viewed in mobile phone mode. It’s like, pictures will just disappear unpredictably here and there. These pictures are not the product picture that customers choose to add to cart. Please advise. Thanks.
Hi, @Yvonne_Ho .
Sophia here from Shopify. Welcome to the Shopify Community!
I’m sorry to hear that you’re having some trouble with the pictures you added to the product description. Can you tell me a bit more about the situation? The following information will help me investigate further:
- the type of mobile device and operating system
- the file format for the pictures that were added (JPG, PNG, etc.)
- the name of your current theme
- your store URL
Are the pictures still visible when you go to the product description in the admin?