Why does checkout customization redirect to home page on Basic Shopify?

Shopify Discussion
1

Hello,

I would like to customize my checkout with colors, logo, banner, etc. but I keep getting sent to the Home page

I am using the Dawn theme with a Basic Shopify account.

I go to settings> checkout> customize checkout. but I am then sent to the home page and not the checkout editing page.

I have seen many videos where that process happens seamlessly, but I am directed to the homepage instead.

I have also tried the drop down at the top for the theme editor and it still goes to the home page.

I tried to edit it on my phone and tablet. It did go correctly to the customize checkout page once, but when I returned again it went to the Home page.

Can someone help? This is annoying.

Thanks

1 Like
2

Hey @VAJ

This issue where you’re redirected to the homepage instead of the checkout customization page can be due to several factors, including browser issues, theme-specific problems, or even Shopify admin glitches. Here’s a step-by-step guide to troubleshoot this:

  1. Clear Browser Cache: Sometimes, the browser cache can cause loading issues. Clear your browser cache and cookies and try accessing the checkout settings again.

  2. Use Incognito Mode: Open an incognito window in your browser and try to access the checkout customization page. This can often bypass cache/cookie issues.

  3. Check Browser Compatibility: Ensure that you’re using a browser that’s compatible with Shopify’s admin area, such as the latest versions of Chrome, Firefox, or Safari.

  4. Disable Browser Extensions: Occasionally, browser extensions can interfere with Shopify admin. Try disabling them to see if this resolves the issue.

Or simply try on some other computer.

Thanks

3

Hello Thank you @azamgill , for the info. I appreciate you trying to help!

It did not change the situation. I am still getting to the homepage from all devices and even incognito. I updated everything and cleared cache and cookies.

I am new to Shopify and I have been trying to figure this out for a while now and am very frustrated.

I think that maybe Shopify is not for me and that I sadly I should try another platform.

I can’t imagine what would happen if I had these types of problems when I begin making sales.

Thanks agin.

VAJ

4

Hey @VAJ

Sorry to see that your problem still not fixed. Pros and cons are with all the platforms, i never face the issue that you are facing. As last try if you like to share your store collaboration access then i can try to fix your issue.

Thanks