Hi I made an online store to test order paid Webhook. When I made an order from my store it shows that an order is made in my admin shopify orders tab but when I go to customer tab I can see the customer but his order is still 0.
Hi @salman116
If a customer’s order count shows as 0 in your Shopify store, it is likely because the order is not yet marked as paid or completed. Here’s how to resolve this:
1-Check Payment Status:
- Go to Orders in your Shopify admin.
- Open the specific order and ensure it is marked as paid. If it isn’t, manually mark it as paid if applicable.
2-Order Fulfillment:
- Ensure the order status is updated to fulfilled if applicable. Incomplete statuses can affect order counts.
3-Customer Linkage:
- Verify that the order is linked to the correct customer. If the order was placed as a guest or with a mismatched email, it may not associate correctly.
After verifying and updating the above, the customer order count should reflect accurately.
If you have other questions, feel free to ask, and I will answer them as well.
Best regards,
Daisy