Hi I made an online store to test order paid Webhook. When I made an order from my store it shows that an order is made in my admin shopify orders tab but when I go to customer tab I can see the customer but his order is still 0.
Topic summary
A store owner tested an “order paid” webhook and sees the order in Shopify’s Orders list, but the associated customer profile still shows 0 orders. Screenshots show the Orders tab with the order present and the Customer tab with an order count of 0 (images are central to understanding the discrepancy).
Proposed causes and fixes:
- Payment status: The order may not be marked as paid. In Orders, open the order and ensure payment is captured; mark as paid if appropriate.
- Fulfillment status: Update the order to fulfilled if applicable. Incomplete statuses can affect counts (paid = payment captured; fulfilled = items shipped/processed).
- Customer linkage: Confirm the order is tied to the correct customer record. Guest checkout or mismatched email can prevent association.
Outcome: No confirmation yet that the issue is resolved. The thread suggests verifying payment, fulfillment, and customer association to correct the order count; status remains open.
Hi @salman116
If a customer’s order count shows as 0 in your Shopify store, it is likely because the order is not yet marked as paid or completed. Here’s how to resolve this:
1-Check Payment Status:
- Go to Orders in your Shopify admin.
- Open the specific order and ensure it is marked as paid. If it isn’t, manually mark it as paid if applicable.
2-Order Fulfillment:
- Ensure the order status is updated to fulfilled if applicable. Incomplete statuses can affect order counts.
3-Customer Linkage:
- Verify that the order is linked to the correct customer. If the order was placed as a guest or with a mismatched email, it may not associate correctly.
After verifying and updating the above, the customer order count should reflect accurately.
If you have other questions, feel free to ask, and I will answer them as well.
Best regards,
Daisy