I’ve uploaded and saved the images I plan to use for my products, but some of them are sideways. When I try to rotate them in the Shopify admin, I get an error message that says
Thumbnail upload failed
Thumbnail failed to upload for YouTube video, please retry again.
Thumbnail failed to upload for YouTube video, please retry again.
I’m not trying to upload anything to Youtube, just rotating an image. I saw a post about the same issue from almost a year ago with no answers. Does anyone know whats going on??
Might be helpful to get a screenshot of where you’re seeing the error. Your full screen of course, try not to crop it, that’ll provide the most context.
I have tried many times, but every time I try to attach an image it says the only valid file types are mpp, xls, xlsx, ppt, pptx, csv, and mp4. If it helps, the issue has only been on my computer, but I don’t even have the feature to rotate images on my phone app.
Since you’re able to share videos anyway, it might be more valuable to create a video of the exact process you’re following instead.
Either way, from personal experience the image editor in the admin is pretty bad, you’d really be best off doing any editing on your device instead. I know you mentioned that you don’t have any features to rotate images but I’m betting that you do, it would just be a matter of finding the right button and Google is the best option there.
As an aside I noticed that it looks like you’re just accessing the admin through a browser, which is fine, but it might be worth giving the Shopify app a try too if you can. It gives Shopify’s support more to investigate if it comes to it, and it’s pretty streamlined for mobile of course!
So there’s no solution? And I have searched everywhere for a feature to rotate on the mobile app and it is not there. I’ve been using the app for over a year and the rotation feature has never been available for me. But thanks anyway.