Hi, when I try to edit my website the theme editor crashes on the product page. I have tried different browsers, cleared cache, private mode and using mobile.
Hey @theboutiquelady ,
Welcome to the Shopify Community!
It’s frustrating when you encounter technical difficulties while editing your website. Here are some troubleshooting steps you can try to resolve the issue:
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Check your internet connection: Ensure that your internet connection is stable and strong enough to load the theme editor.
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Disable browser extensions: Try disabling any browser extensions or add-ons that may be interfering with the theme editor.
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Clear browser cache and cookies: Clear your browser’s cache and cookies and try logging back into the theme editor.
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Try a different device: If the issue persists, try accessing the theme editor from a different device, such as a different computer or mobile device.
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Check for app conflicts: If you have any third-party apps installed on your Shopify store, try disabling them temporarily to see if they are causing conflicts with the theme editor.
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Contact Shopify support: If none of the above steps resolve the issue, contact
Shopify Help Center for assistance. They will be able to investigate the issue further and provide a solution.
I hope one of these steps helps you resolve the issue and get back to editing your website!