Why does my website show 'page not available' frequently?

Can you please tell us what in your theme was causing this?
We all have scripts running through the site. Was there a specific script? Where you able to pinpoint it?

I want you all to k ow that I am suspicion of google tag manager or new GA4 tracking and event capture codes. This issue start happening for us first time a few days into upgrading our google analytic to 4.0 and google wanted us to paste more code in the source of the website. Maybe old analytic codes must be removed first? Have you all recently updated your google analytic or google ads codes?

Experiencing the same, would be grateful for the direct line to the Shopify Technical Team.

My customers are getting this message over and over again. It seems to come and go. I just need to know what is causing this so I can fix it.

Switching to CloudFlare pro account for $19.99 a month seems to have fixed the issue for us. We could not figure it out and nothing seem tk

Work. We switched our name servers and DNS service provider to CloudFlare and everything is working and we have not seen this error ever since.

This is NOT SOLVED.

Its NOT UNNUSUAL for a developer to have MULTIPLE tabs open with multiple devices while DEVELOPING CSS, LIQUID, JS and HTML.

Every time this comes up its like “oh, im sorry, Shopify, for doing my job today and building a good mobile/destop/tablet experience for my customers by testing my website with multiple devices”

My point is simple: When I am logged in as an ADMIN I should NEVER see that message

its not “unusual” for an admin to behave this way.

it would be unusual for some random “visitor” to behave that way, hence this shortsighted attempt by Shopify to reduce bot traffic via their CDN… however, its not unusual for an admin to behave like this: multiple tabs, multiple devices, multiple admin pages open, writing code and refreshing the pages while testing for responsive design.

Whoever rolled this feature out did so in an attempt to throttle bandwidth, but they made an EPIC mistake by not considering ADMIN behavior and whitelisting IPs for logged in admins.

REAL SOLUTION:

Shopify dev team should WHITELIST the IP of any ADMIN when visiting their OWN SITE

7 Likes

Hi,

I’m a visitor to a site and keep getting the error mentioned above (This page is temporarily unavailable because a device from your location is sending large amounts of web requests. Visitors from other locations can still view the page) I am a designer sourcing pieces from mcgee&co’s website and have been getting this error a lot recently. Is there a way to fix or clear this? I don’t know if it’s because I am putting things in my cart and not purchasing or if something else is triggering it. In order to get our trade discount pricing with shipping I have to add items to my cart so I’m not sure of a way around this.

Thanks

i also got the same problem.

My customers are sick and tired of this ongoing issue!! so am I!

3 Likes

Hi there-

I am currently having this exact same problem-it’s been occurring randomly over the past 24 hours

hi, I just wanted to see if you’ve had any issues in the past month since your comment. Thanks!

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The problem has been solved for us and we have not seen this error ever since. We even had our customers calling us and Telling us they were getting this error and they can not place an order. I am not sure how shopify has not address this. Switching DNS to CloudFlare solved the issue for us.

Switch your DNS to CloudFlare and this issue will go away. There is something wrong with shopifys DNS service.

I gave up using the service. It was too frustrating.

Same here, we have multiple webshops for our clients in Shopify. We get blocked on a daily basis nowadays. We have many clients so we have to switch between many shops. Which makes it really hard and frustrating to edit their websites if we get blocked for 20 minutes every hour. We have contacted Shopify several times about this issue but they do nothing about it and don’t see any thing wrong with it.

When I have one device, and an inspect element off my browser showing network traffic that proves I am not sending too many requests? This happens constantly. Why is shopify so janky?

We are getting this same error from a customer on their mobile device. They were able to access our website and place an order on their desktop device. Please help me identify how to solve this problem. Our store is TeaEmbassy.com

I have the same issue. Working on a customer store with standard dawn theme.

Whenever I edit to much of the theme settings in the customizer it blocks me out for a couple of minutes.

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Have you resolved your issue as we are having the same problems customers and our selves not being able to access sporadically since end of February this year, have had our site since 2021

Sadly it’s still not resolved. Even after many attempts of explaining it to
Shopify customerservice.

1 Like

We actually had the same issue, but it turned out to be an app installed that made way too many calls. See the attached network. This was spamming and caused us to be rate limited.