Why does the Dawn theme break when accessed from social media on mobile?

Hello,

I’m using the dawn theme. When you open the theme from chrome or any other browser on your phone it works. But when you open it directly by from Instagram/Pinterest/Facebook on your mobile device, the store is broken.

Do you guys have the same problem? Because i mainly advertise on mobile device. So people visiting my store directly from instagram/Facebook.

Have a nice day.

2 Likes

Hii @Please
give me your Store URL so I will check it.

Thank You.

Thanks for the reply! :slightly_smiling_face:

flaxoris.com

@Zworthkey thanks for the reply!

flaxoris.com

Hii @Please
Can You Give Me Any Screen Shot?

when you open it directly by from Instagram/Pinterest/Facebook on your mobile device

Where you seen this? give me any screenshots.

@Zworthkey yes

Hii @Please ,
When you open your store through Instagram, something happens that Instagram’s plugins and its layouts do not open properly,
Because of this, the structure of your store gets messed up.
Thank You.

Hi guys!

First of all, thank you so much for adding this in Shopify community. Same problem here. When visiting my website from instagram bio link, the images of the catalog (grid of products) do not appear well. It seems a front-end error. The dimension of the photo of the product in the grid is distorsioned.

Any idea on how to fix this?

Thanks in advance for your help.

@Zworthkey

Yes, so is there any way to fix this issue?

@Nextlevel

Yes, i have been emailing the support team but so far no solution

I see the same problem on browsers on android. The images are not scaled to the screen size, and are cut in half vertically. the banner image is grossly out of scale.

Same issue with my store. Some specific android phones do not render the collection pages correctly.

Any workarounds or resolutions found?