The picture you see shows my side-loading endlessly. It will not provide an answer or put me through to a human. I am nearly in tears because I can’t get help with an ongoing bug that is affecting my sales!
Topic summary
A user is experiencing an issue where the Shopify Help Center Assistant loads indefinitely without providing answers or connecting them to a human support agent. This is preventing them from getting help with a bug that’s impacting their sales.
Suggested Solution:
- Log out of the Shopify store
- Log back in
- Navigate to the Help Center and access chat
- The issue may be related to a network problem on the user’s end
Status: The problem remains unresolved pending the user trying the suggested troubleshooting steps.
Hi @RyuuOrochi
It may be network issue on your side, please logout your store and try loggin again and then go to help center then access the chat, it should work fine in normal cases
Thanks!