I’m frustrated and need assistance urgently. The chat isn’t addressing my issue, and attempting to speak to a supervisor through store selection leads to a technical error. Despite multiple attempts, the chat is unhelpful and consistently repeats the SAME instructions without resolving the problem. I’ve spent days trying to set up my page and use AutoDS for dropshipping, but misinformation has wasted my free trial. This recurring issue is unacceptable, and I need Shopify to take action promptly.
Shopify (as a platform) isn’t responsible for building the site for you. With that said, they do have a large amount of help docs (https://help.shopify.com/en) with step-by-step instructions for how to setup different aspects of the store. Also when you’re on the help chat, if the AI isn’t giving you the correct answers, you can give their reply a ‘thumbs down’ and then say “I still need help” and it’ll connect you with a real person.
There are also a number of highly in-depth breakdowns of how to setup a Shopify store on YouTube: https://www.youtube.com/results?search_query=how+to+setup+a+shopify+store+2023
This page also has a ‘checklist’ of things to do, which will help you stay on track and keep organized: https://help.shopify.com/en/manual/intro-to-shopify/initial-setup/new-to-shopify-checklists/general-checklist
If you need help with building your online store, you should think about hiring an Expert/Partner from this page: https://www.shopify.com/partners/directory/services/store-setup/customize-design
If you need help setting up the AutoDS app, then you should reach out to their support team directly (shop_support@autods.com), as Shopify’s support won’t be able to assist with anything regarding this app – you have to work with the people who made/run the app, rather than Shopify’s support.