Why is my Boundless theme slide banner appearing incomplete?

[MarcosLourenco]

Hello,

I’m starting a store and I choose the theme Boundless. To create the banner for the main page, I looked for recomendations for the dimensions for this theme and found 3840 x 2160 px.

The problem I’ve faced is that when I navigate in the page, using a computer or a cellphone, the banner appears incomplete. Using a cellphone looks even worse.

Can you, please, tell me what can I do to solve this problem?

The page is such-style.myshopify.com and requires a password to access, which is 1234.

Thanx in advance. Regards,

Marcos

[KetanKumar]

@MarcosLourenco

sorry for that issue can you please provide issue imagea?

[MarcosLourenco]

Hello @KetanKumar ,

Thx for your help.

Sure, below you’ll find the view from a mobile phone and after that, the views from a desktop computer. In every case, the image is cutted.

[KetanKumar]

@MarcosLourenco

can you please try this way code

https://www.mojoin.com/show-shopify-banner-image/

[MarcosLourenco]

Hi @KetanKumar ,

I could’t add or replace the original banner section and the result is:

I can see the image now fits on the screen (both in the mobile and desktop), but it was not possible to move to place this as the main banner.