Why is my email marketing not delivering results?

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Topic summary

A user is troubleshooting a failed newsletter signup flow where test emails aren’t being delivered—not even to spam—and nothing appears in the connected email’s outbox. Support is currently unavailable.

Troubleshooting request:

  • Another user asks for screenshots of the flow configuration and any available error logs to help diagnose the issue.

Alternative solution suggested:

  • A third participant recommends Spreeflo, a Shopify app that automates personalized email marketing including abandoned cart recovery, product recommendations, and discount codes. They claim it reliably delivers emails and requires only minutes of daily review.

Status: The original delivery issue remains unresolved, with the user awaiting diagnostic information or alternative approaches.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

I tried setting up a newsletter sign up flow and sent a test mail at my personal mail but did not receive anything.

Not even under spam. Checked the outbox of the connected email and there was nothing.

I tried reaching out to support but it’s not available at the moment

Please Help!

1 Like
2

Can you share a screenshot of the flow?

Any logs available?

3

I recommend you take a look at Spreeflo. Spreeflo looks at your customer segments and prepares hyper-personalised marketing emails for your customers. Every email is uniquely crafted for the customer. It’ll save you alot of time but also constantly be working in the background to help acquire new sales from your existing customers. It includes abandoned cart recovery, brand promotion, product recommendations, and discount code emails. I just spend several minutes on the app to review the generated email copies every day and am able to dispatch personalised emails to hundreds of customers.

Emails are received by customers without problems. It just works.