Hi! I’m trying to publish my Facebook shop, but the status has been “Inactive” for about a week now, says it’s in review.. Is this normal? How long does the review process normally take? The strange thing is, on the Overview page of the sales channels I see “Active” next to my Facebook shop.
Thank you in advance.
Hello @Depolmo
This delay could be related with your FB Business Manager settings.
I would suggest taking a deeper look there and look for any error messages or updates needed.
Hope this helps!
I am having the same issue. And when I hit “Edit” next to the shop (in the same screen shot you uploaded) it tries to load a new page but nothing ever loads. Were you able to figure something out?
I am still waiting, it doesn’t work. I believe the problem might be something connected to how facebook imports the product information for the shop. So I will play a little with that. In your case I would also just try a different browser, maybe that will help.
Hi,
did you solve the problem as I am having the same issue. Not really sure how to fix it. Tried to contact business FB support but they don’t know…
In the Commerce page of Business Settings, under Overview I just noticed this banner stating
“We’re completing a standard review on your Commerce account. The review process can take up to 4 weeks. Your shop won’t be visible to customers until it’s been approved.”
This might be causing people issues - I’ve been waiting for my shop to be approved for almost two weeks now and it still shows as Inactive like your screenshot 
I have the exact same issues as above.
Did anybody find a solution?
I also facing same issue and it almost 3 weeks still my Facebook shop is showing as inactive
We get our shop verify but it took like 3 weeks or so and then it became active. You need to wait then and check every so often.
I have the same issue! And my items in the catalog do not show on Instagram, so sad!
My shop is under review three weeks already, did you find a solution?
There is no solution because the problem is this shopify crap!
Why do WooCommerce shops get instant access to Facebook shop?
Stop using this money-stealing app is the best solution.
Hello,
Im having the same issue! My Facebook & instagram shop was approved but when I customized the shop, it went inactive with zero issues showing. Here is a screenshot. Im curious to know if anyone found any solutions, has the timeframe changed or should I just wait weeks???
Facebook mention they delay approval if your products do not comply with their policies https://www.facebook.com/business/help/1096284574063516?id=1077620002609475. I guess it’s the same for Shop approval also.
So maybe check your Shop and products comply with https://www.facebook.com/policies_center/commerce/.
Thanks for trying to help! I fixed it but removing the option to checkout on Facebook/Instagram and only allowing checkout through my website. I’m not sure if that will help everyone but it changed my status back to active immediately
I’m having the exact same issue. i’ve been consistently checking. i was able to tag products in posts though which makes no sense. You can get to each item but you cannot open the shop because it says inactive!!!
Hi But where is this option for “checkout through my website” listed
