Why is my Google Merchant Center account suspended?

Topic summary

A user’s Google Merchant Center account has been suspended and they’re seeking help understanding the issue. They’ve shared a screenshot showing the suspension notice.

Community Responses:

  • One member asked if the user followed the specific requirements (1), (2), and (3) mentioned in Google’s notice, and requested the store URL to investigate further.
  • Another member provided a link to a Shopify community checklist specifically for fixing suspended Google Merchant Center accounts, suggesting it should help resolve most common issues.

Current Status:
The discussion remains open with the original poster yet to respond with their store details or confirm whether they’ve reviewed the basic requirements and checklist provided.

Summarized with AI on November 25. AI used: claude-sonnet-4-5-20250929.

My google merchant center account have been suspended. Please can anyone that understand this problem help me? I don’t know what to do now.

Hi @vine1 ,

Did you follow requirements (1), (2), (3) ask they mention? If you don’t mind, please share your store URL so I can check it for you

Check the basic requirements here: https://community.shopify.com/c/Ecommerce-Marketing/Checklist-Suspended-Google-Merchant-Center-Account-Fix-amp/m-p/1086444/highlight/true#M39128

This should help you resolve most issues.