Why is my new ecommerce site showing 'page not found' error?

Shopify Discussion
1

I need help, I feel lost not knowing if I might be doing something wrong with my site? But when I announced that it was launched on media, my friends advised me that the site wasn’t working so I checked it out myself and the page said ..page not found.) What’s the issue I’m think URL or something that missed I’m pretty new at this. Please help. And I really would like to know if there’s a live chat support team shopify

2

Hello Ashley0,

Thanks for reaching out to the community!

Well, the reason behind ‘Error 404: Page Not Found’ is that the website content has been permanently removed from that URL, or moved to another URL. In other words, the HTTP status code requested by the user cannot be located on the website server.

There is a probability that you are using the wrong URL to access the website. Remember that there are 4 versions of the URL:

Check that you are using the right version of the URL for the website/webpage, and check the spelling in the URL.

Additionally, it also indicates a flaw in the hosting service or DNS configuration settings. So, try changing the browser, device, and Internet Service Provider to access the website.

Also, clear the browser cookies and cache files, as sometimes the browser stores cached versions of the web pages on the website, which may differ from their actual versions, and create issues while rendering the page on the browser.

Hope it helps!

Leesha

SEOKart

3

Hi, @Ashley0 .

Are you still having issues with accessing your website?

If you’d like for our internal support team to investigate the matter further, feel free to start a live chat with us via the Help Center here. Once in the Help Center, you can ask the virtual chat assistant to contact support. It’ll guide you to select your store from there, after which you’ll be presented with the option to join the live chat queue to speak with one of our Support Advisors.

For any non account-specific enquiries, our Community Forums team are also happy to help out here. Feel free to share a link to your website if you’re still experiencing issues with it, and we can take a closer look at it to troubleshoot.