Why is my order name being replaced with the confirmation number on ShareASale?

Technical Q&A
1

Hello, Everyone,

I have a question about the order confirmation number(https://help.shopify.com/en/manual/orders/status-tracking/confirmation-numbers),

We’re launching our affiliate program on ShareASale and we implemented the conversion code according to this guide provided by SAS: https://shareasale.atlassian.net/wiki/spaces/SAS/pages/361201665/Shopify+Tracking+Setup.

Usually, the value of the order name should be sent to ShareASale, But since September, ShareASale has received some order confirmation numbers instead of the order names.

For example, the order name is EN26147TA, and the order confirmation number is 5FYY29C8U, and this order name should be sent to ShareASale, but ShareASale got the 5FYY29C8U

Lunally_0-1664260987732.png
Lunally_0-1664260987732.png333×157 3.92 KB

The Timeline of this order for your all reference:

Lunally_1-1664261191958.png
Lunally_1-1664261191958.png644×712 29.6 KB

The code of order name we set for sending the data to SAS is:

'{{ order.name}}'
window.Shopify.checkout.order_id

Did anyone here encounter this kind of problem? Or can anyone help to locate the problem?

Thank you for your support in advance!

Kind Regards

2

Hi @Lunally did you find a solve for this, we get thes ame issue