so now my money has been placed in a 120 day hold nearly 7k with no reason to do so ive not had any refunds nothing my payment was in transit this morning then i got this email STAY CLEAR off Shopify at all costs they steal your hard worked money stealing from small companies! I also want MY company’s money tomorrow as it was meant to be or I’ll take legal action with my solicitors. !!!
That’s so unfortunate! Have you tried contacting support and even just get a reason as to why they held your money? They didn’t state it in the email at all.
You may also want to reupload the image with your email covered or take down the image because it has your email and possibly other sensitive information.
no reason at all its very bad customer service and I need the money for my company. ive contacted them no answer
It looks like you’re not the only one too! And this issue with Shopify has been here for years already and happening to other stores too.
Shopify is holding my $12,661.24 for no reason! - Shopify Community
Shopify is holding my payout and I need my money - Shopify Community
Shopify Holding Funds for 120 Days! - Shopify Community
This reddit post from someone had the same issue but was able to solve it:
Shopify Shop Pay is holding our money hostage - help! : r/shopify (reddit.com)
Maybe this one will help too, they got their money back
Is it usual for Shopify to hold customers money ($25,000) and refuse to communicate for 2 weeks? : r/shopify (reddit.com)
Maybe you can post in Shopify (reddit.com) too and hopefully the people there will give you a better direction .
did you received your funds???