Hi all,
I wanted to add that I did this as well and it worked! I had a Paypal payment pending for over 7 days and could not find the answer to resolve this. I came to this community board and saw Rider99’s suggestion. I added the email that I used for my shopify account to my paypal & made it the primary. I then went back to shopify, de-activated and re-activated my paypal account. THIS WORKED INSTANTLY. Thank you for the insight Rider99 & I hope this board finds whoever needs help too!
Could this work if I do it the other way around? Changing the email address on shopify to match paypal’s.
Just use the same email for Shopify and PayPal
Go to the Paypal account profile setting > Update email > Confirm email
If you forget to confirm email with PayPal you will face this issue.
Ive tried everything.
My shopify and paypal are the same account. Ive deactivated paypal and reactivated it again.
Ive done everything, the money just wont appear in my paypal
thaaanks!!!
I have exactly the same problem. On my paypal dashboard there’s no record of that payment. Only on shopify it says “payment pending” on paypal express checkout.
Took me a while to fix the problem, and I hope my solution can help other people.
You need to properly set up the Paypal account, including confirming all the email address/ phone number/ bank account/ business address etc. It is annoying that Paypal/Shopify do not tell you which part is not confirmed, and you need to double check everything manually in the Paypal setting. Paypal/Shopify automatically activate the Paypal pay button on your website even if your paypal account is not perfectly set up. You may also want to check if Paypal is activated in shopify setting.
Also don’t be confused by the message “paypal pending payment is processing” from the Shopify order page and wait for it to process. If you don’t receive your payment in 1 minute, the payment will probably never be processed.
This just worked for me! Easy peasy!
I had the same issue and I was able to resolve it by verifying my e-mail with Paypal.
In PayPal, select your Name > select Profile Settings > for your e-mail, select Update > send Confirmation e-mail > check your e-mail > confirm.
The status immediately changed to “Paid” in my orders, and the funds displayed in my PayPal.
I hope this helps!
This absolutely worked! I was already losing my mind 
trying to figure this out.
Just go to profile seeing and add the SHOPIFY email/emails.
Payment came in instantly!!
Thank you.
this works thank you funds hit instantly (2023)
POTENTIAL SECOND SOLUTION: I had to use the original email I used when I signed up for shopify, not the current email I had in use for the account to get my PayPal Express Payment out of Pending.
Go to your email inboxes that you have had associated with your Shopify account and you should see an email from Paypal for unclaimed funds in one of them.
Once you find which email account it is, add that email as an authorized email to your Paypal account and the funds will be released immediately. My order went immediately into fulfillment.
I hope this helps people, this took me hours to sort out.
Just tried this twice and it didn’t work. E-mails are aligned on both Paypal and Shopify, yet this payment is still listed as pending. It seems as though anyone who this solution worked for was able to see the issue solved right away, but maybe I’m wrong. Was there a delay?
I tried the solution but no luck 
its been days now
Woooow! Thank you so much for this! As soon as I read your response it clicked for me because my situation was the exact same. I can’t tell you how grateful I am to you for helping me with this, I was already dreading having to reach out to Paypal and Shopify support and knew they wouldn’t be able to do much for me anyhow. God bless you!