Why is my product only displaying one photo?

Topic summary

Issue: In a new Shopify store, the Featured Product section on the home page only shows a single product image. No thumbnail gallery appears, and there are no visible settings to show/hide or control image display.

Context: Store Design topic with focus on product page behavior within Shopify themes. The problem centers on image thumbnails/media handling for a featured product block.

Current updates: A second participant confirms experiencing the same issue. This suggests it may not be an isolated case, but no theme name, version, or settings details were provided.

What’s known/unknown: It’s unclear whether this is a theme limitation, a misconfiguration, or a bug. No troubleshooting steps, screenshots, or code changes are mentioned.

Status and next steps: Unresolved/ongoing. Participants are seeking guidance on how to enable multiple images or thumbnails in the Featured Product section and where to adjust related theme settings.

Summarized with AI on December 27. AI used: gpt-5.

Hi guys how are you doing??

Im experiencing a problem with a new store that the featured product of the home section just shows 1 photo of the product.. no thumbnails.. not even the option to hide them or how i want them displayed..

Does anyone know how can i fix this?

1 Like

I’m having the same problem here!