My shipping is not working. I put a new credit card in. I was able to process one order, and now it will not let me process more orders. I need to talk to support.
I have spent a half an hour looking for: how to talk to support through a chat, and email, or a telephone number. I cannot find a telephone number for Shopify support. Help!
Hi there @Taylore !
Sorry to hear you’re struggling to get the support you need so far.
I can take a look at what might be happening here, as well as help you to access account-specific support should it be necessary.
Could you elaborate on what is not working for you now in terms of processing orders, are you unable to purchase shipping labels, mark orders as fulfilled, or something else?
Let me know if you see any error messages or notifications on the screen when this happens, as that’s really helpful information.
If you’d like us to take a look at what is happening with your account specifically, you can access your support options via our Help Centre here.
Just follow the prompts on the screen to enter the topic you need help with, and scroll down the screen so you can see the option to continue to ‘get support’.
When available it will be possible to request a phone callback there, and at all other times, you can use live chat or email to allow us to securely access and discuss your account with you.
Let me know how else I can help out from here, please!