I have recently faced issues with my shopify balance account where it says that it’s temporary locked for no reason.
I have contacted support multiple times with absolutely no solution offered!!!
They just kept on saying the same this that the case will be escalated to the internal team and then i don’t hear nothing afterward.
This is ridiculous
@Avocado1 I’m sorry to hear you’re experiencing this issue. Unfortunately, Shopify balance account issues are managed by Shopify’s internal teams, and I’m unable to directly resolve account-specific problems. I recommend following up with Shopify support to request an update on your case. It’s frustrating, but escalating through official channels is the best course.
Same excuse you guys have given me. Who is Internal team? Number? Email?
I am in the same boat! I’ve contacted them every day for over a week and they refuse to do anything. I’m going to contact a lawyer if it’s not unlocked soon. I have money in there I need to access and they are not helping to resolve or even tell me what the issue is.
any update?
They keep telling me the same thing…they have no timeline for when I will be contacted. I am going to contact a lawyer.