My Shopify Payments account is on hold
Your store can’t accept new orders with Shopify Payments.
Hi @Maricelarusu ,
Thank you for reaching out to the Community! I’m happy to provide some assistance with your Shopify Payments, to ensure this gets resolved.
To share some insight, account reviews are a standard process for merchants that are using Shopify Payments. This is to help verify and reduce fraudulent activity across the platform. With that said,
are you seeing a banner within the homepage of the Shopify admin that outlines your next steps? It will likely outline one of the following messages:
- If you have been prompted to upload documents, then you will want to do so as soon as possible. Please be sure to provide all the requested information, ensuring documents are clear and complete (i.e the entire documents - no edges or corners cut off). Any submitted documents may take up to 3 business days to be reviewed.
- If you’re not seeing an option to upload documents, you will likely see a message asking you to contact support. In this case, you will want to head over to our Contact Page and get in touch with our support advisors as soon as possible.
As we’re not able to provide account-specific support through the Community, I encourage you to connect with us through live chat, email, or call back. Please head to our Support Page, where you can log into your shop, select a topic (i.e Starting a store), and scroll to the bottom of the page to view all listed support options mentioned above.
Since I have indicated your next steps, I’ve gone ahead and marked this reply as the solution for the benefit of others who may discover this topic. Please let me know if you have any other concerns.