Hello there, I got a order on Tuesday night for $121.38 at 6:26pm, and the customer used ShopPay however I’m not seeing the payout yet on my account, and when I try to look up the transaction, it doesn’t even show up. I’ve never had a problem with ShopPay so I’m not sure why I’m having trouble now.
Thank you for sharing those details about the issue with your Shop Pay payout. I definitely understand the urgency in getting this resolved as that wasn’t a small order!
Our community support is not able to review transaction details so I definitely recommend reaching out to our live support for further assistance with this. You can contact our support through the Help Center here: Contact Support. Follow the prompts to sign in and choose a topic for your issue to see all available support options.
Our live support will be happy to investigate this further for you.