Hello! My SSL pending is over 48 hours, can you please check if there is a bug?
Please support, I bought domain directly from shopify.
Topic summary
SSL for a Shopify-purchased domain remains in “Pending” status after 48 hours; the poster suspects a bug and provides a screenshot of the status.
A community response notes SSL usually issues within ~48 hours and suggests DNS-related troubleshooting if it doesn’t:
- Confirm A record points to 23.227.38.65 and CNAME to domain.myshopify.com.
- If using CAA records, ensure the correct certificate authorities are authorized.
- Remove any AAAA (IPv6) record.
- Disable DNSSEC if it’s enabled.
If the site still shows an insecure connection after these steps, the recommendation is to contact Shopify Support.
No resolution or follow-up confirmation is provided; the issue remains open. The attached screenshot appears to show the persistent “SSL pending” status.
Hello Jimmy1121,
Thanks for reaching out to the community!
Well, it usually takes 48 hours for the SSL certificate to get issued; however, even after 48 hours, if you continue to see an ‘Unsecure Connection Error’ on your website, then carry out the following steps:
- Verify that A record of your website is 23.227.38.65, and its CNAME record is domain.myshopify.com
- Verify that you have provided all the required authorities in case you use CAA records
- Remove AAAA record from the website
- If the DNSSEC is enabled for the website, then disable it
Hope it helps!
If not, for further assistance, contact Shopify Support
Leesha
SEOKart