My store is frozen, I try to replace my card because I just realize the card on file is no longer active. The new card wasn’t going through so I think I try too many times. a message came up to contact support but I can’t access the chat. I have to select the stop but when I try doing so it takes me out of the chat.
I am not sure if it because its inactive
Greetings, @shopky .
Thank you for reaching out and bringing this to our attention!
I understand that your store is frozen and you’re unable to access the chat. However, since the issue is related to the billing on your account, then it looks like we’ll need to access your account in order to resolve the issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.
Just to confirm, are you able to access our live chat via the Shopify Help Center?