Why is my store inactive when changing card details?

We Are Trying To Change Card Detail and we are facing this issue so please reward to me

1 Like

@fashionflirt
Contact to the Shopify Support team,
they will help you to fix out your issues,
Regarding this.

https://help.shopify.com/en/questions#/login

Thank you

Hi @fashionflirt

I’m sure a Shopify agent would be happy to help you. You can chat directly with them here.

Hi, @fashionflirt .

Did your store become inactive after a change of payment information? Sometimes, this can trigger an automatic security review. Is your store still showing as unavailable when you try to login using an incognito window, on google chrome browser?

If so, then I would advise reaching out to our live support team directly. Our live support via phone, chat or email can be reached via our support portal here. Simply type your query into the “ask about a topic” bar, then hit continue to support to access. Here’s a video showing the steps in action.

Please do let me know if this works OK for you.

please help to this problem

Are you still experiencing this problem? Did your store become inactive after a change of payment information? Sometimes, this can trigger an automatic security review. Is your store still showing as unavailable when you try to login using an incognito window, on google chrome browser?

If so, then I would advise reaching out to our live support team directly. Our live support via phone, chat or email can be reached via our support portal here. Simply type your query into the “ask about a topic” bar, then hit continue to support to access. Here’s a video showing the steps in action.