Why is Oberlo not connecting to AliExpress for auto fulfillment?

Hi

My shop has the Oberlo app but when I click on auto fulfillment via Oberlo, it tries to connect me to a previous shop I had which is now closed and won’t connect to AliExpress.

What is the best way around this?

Thank you

Celine

It sounds like a stale authorization cookie or setting with Oberlo. I would contact them.

Sorry I am confused I thought I had reached out to Oberlo customer service.
How do I contact them?

I would either go to Apps > Oberlo in your Shopify admin or google “oberlo customer service”.

Either place should take you to their contact info.