@RickTR ,
I know it’s counter-intuitive since you’re paying a lot of money for Plus, but I recommend having a Plus agency on retainer. We have a lot of Plus merchants who use Intuitive Shipping, and we notice a lot of them work with agencies to manage their stores for them. They’re worth their value in the time and money saved from issues being resolved in a timely manner.
As an example, there was a major issue with a Plus merchant a few weeks ago where Shopify had a “network blip” over a weekend which caused the merchant to have hundreds of failed checkouts. We couldn’t get Shopify on the phone or contacted until the Monday, but the agency partner was right there with the store trying all of the stuff they could to resolve the issue.
Warm regards,
Sharon