Why isn't my video background banner playing on Dawn theme?

Store Design
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1

Hello everyone!

I am having trouble with my video background banner not playing at all. It was fine last month & now it just appears as if it’s just a picture and not a looped video.

Store: https://elegantsyluxe.com/ pw: skeith

2

Hello @Elegant23 ,

The video you are using redirects to 404 page not found.
Try to re-upload the video. 404 https://cdn.shopify.com/videos/c/o/v/b8703bef8dd4482cacdf5dcb86b0fb31.mp4

3

Hello @Elegant23

I checked and found that the video is errored: https://prnt.sc/WukzZkRk76qZ

pls re-upload Video to fix.

I hope the above is useful to you.
Best regards,
GemPages Support Team

1 Like
4

Hi @Elegant23

Your video is currently corrupted, you can go to Shopify’s video archive and re-upload the video

PageFlyVictor_1-1678764873999.png
PageFlyVictor_1-1678764873999.png1600×797 38.7 KB

Hope this answer helps.

Best regards,

Victor | PageFly

5

Thank you @Guleria ! It worked. Is there a way to change the font size of my heading titled ‘WELCOME’. It appears to be too large in mobile view.