Hi All,
The Email Me checkbox on my checkout page isn’t working. Customers can fill in their details but can’t tick the box to sign up for newletters etc.
Can anyone help with this?
Thanks in advance.
Hello Nourishedskinco
I have got 2 solutions. Choose the one that best suits your request
Collect customer emails from the checkout
If you enable this option, then for the customer’s subscription preference to be saved, the customer needs to complete the checkout.
From your Shopify admin, go to Settings > Checkout.
To add a sign-up checkbox to your checkout, in the Email marketing section, check Show an option to subscribe at checkout.
Optional: Check Preselect the option to check the email marketing sign-up check box at the checkout by default for customers without an account or customers who are on your email subscription list. The email marketing sign-up check box isn’t checked for customers who have opted out of email marketing or who aren’t on your email subscription list.
Click Save.
Enable double opt-in for subscribers
Double opt-in requires customers to click a link in an email to confirm that they want to receive email, newsletters and SMS marketing from you. The confirmation email is sent automatically when someone enters their email address and subscribes in your online store
You need to have the Online Store sales channel installed in order to enable double opt-in.
You can customize your double opt-in email by clicking Settings > Notifications in your Shopify admin. For legal reasons, this email should not contain any marketing.
If you enable double opt-in, then you should update the newsletter form’s confirmation message in your online store so that customers know to check their email for a follow-up confirmation.
Updating the confirmation message can help ensure more opt-ins. For example, your confirmation message could say something like “Check your email to confirm your subscription!”.
You edit the confirmation message in your Shopify admin by going to Online Store > Themes > Edit Languages. Depending on your theme, the field is labeled either Confirmation under the Newsletter form section, or Post success under the Sign up section.
Note
If you enable double opt-in in your Shopify store and use a subscription app, then you need to update the double opt-in settings in the app. If the app doesn’t have a double opt-in option, then any customers who sign up are marked as a subscriber on the Customers page.
Steps:
In your Shopify admin, go to Settings > Notifications.
In the Email double opt-in section, check Require customers to confirm their subscription.
If this was helpful, kindly like and accept as solution
P.S.: Have you integrated Shopify Klaviyo for your store?
Need further assistance, Reply to this message for more discussion
Cheers,
Tosin
Hi Tosin,
I have the settings already ticked for customers to sign up.
The sign up tickbox on the check out page has an error and can’t be ticked.
Also I have Klaviyo integrated. This option is for those that have missed the front page sign up options.
I need help resolving the tickbox error.
thank you.
I’m still looking for help fix the tickbox not working