Can some one please help, I don’t understand what this mean, and why they terminated my account :
After reviewing your information and website afroodite.store, we have determined that you are in violation of Section 7 of the Shopify Acceptable Use Policy and we are therefore unable to support your business. We are terminating your account in accordance with our right in Section 14.3 of Shopify Terms of Service.
Hi, @Kiaralarissa .
Welcome to Shopify Community and thank you for sharing your concerns with our network.
As we are unable to access your account through our public spaces, we can only repeat the information you have provided above. It sounds as though the Business Operations team has conducted a review on your store and determined you are in violation of Section 7 of our Acceptable Use Policy which cites Malicious and deceptive practices.
To read more about what that means, please click on the link I shared above. After reviewing the additional context, if you feel this decision was made in error then you can appeal this by replying to the email you received directly.
This will send your request back to the agent that made the decision and they will be able to review any additional information you provide. I highly recommend sharing as much context with them as possible when requesting an additional review.
I trust that provides more insight, but do let me know if you have further questions.
Warm regards,
Hi Olivia
My case is the same. I have tried replying to that email and it bounced back.
I received the same email.
Hi, @MohammedTahir !
Thank you so much for joining our thread.
I’m sorry to hear that your reply to the email bounced back - that is certainly strange. To make sure your comments are directed to the correct team for reconsideration I invite you to reach out to our Live Team directly.
Once you explain your situation, they will be able to re-open your original ticket or offer further insight.
Warm regards,
Hi,
I have same problem, my shop is now inactive and shopify refund me the montly subscription.
It is very strange because my shop was still closed and work in progress, protected by password too.
I have replied to email…I ’ m waiting the feedback.
bye
Hi @Olivia_2 ,
I didn’t receive any feedback yet, I have provided some adding information to ensure that my shop is regular but I’m still waiting that my shop will be actived again. At moment you’re stopping the progress of the my business and it is a problem for me.
I hope you can do something.
Best regards
Thanks for joining our thread, @Benjo80 .
I’m glad to hear you were able to reply to the email you received in regards to your store being shut down. We absolutely appreciate the real impact this has on business owners trying to launch their shops and our team is aware of that when reviewing appeals to decisions.
Our Public Support team is unable to look into the status of tickets and to be transparent the Live Team cannot intervene with these decisions either. Once your ticket is with the correct team (which it is because you replied to the email), they will be able to review it and offer further consideration.
Thank you for your understanding and patience,
Hi @Olivia_2 ,
My shop is inactive from 1 week, and I’m still waiting for feedback. In this way I can’t complete the shop and I can’t plan my business.
Unbelievable that you company put inactive my shop while it was still in working progress and password protected.
Thanks
Hi Olivia! I have the same problem. I dont know what the reason is why they shut down my store. I replied to the email with some documents they needed, but they decided to hold my stores on inactive. I put so much money and work in my stores, and now all of this are gone, can’t believe this. Do you have a solution for this? Or more information? Because i still dont know what i did wrong, and im afraid to open a new store.
Hi, @Furkan1999 .
Thank you for reaching out!
We are not able to access your account information through our Community forum. The best thing to do, would be to reply to the email you received from our team.
Take care,
Hello, did they answer you?
Same problem, store deactivated without notice, causing me a huge economic loss, no ticket received and support does not respond, a total disappointment from a company like Shopify. I hope you can resolve this soon.
Hi, there! If you haven’t received an email from Shopify about this you’ll need to contact our support team through the Help Center here for more help. Our support team will absolutely respond to you through the Help Center, although they may not have more details to share about your specific situation since it is being handled by a separate team. That being said, they would at least be able to ensure your ticket is with the correct team and let them know you are awaiting an update.
Ho ricevuto l’email , mi hanno chiesto della documentazione che ho fornito subito, poi il nulla, nonostante i miei solleciti non rispondono, gli store sono tutti disattivati e non ho risposte da loro da 5 giorni
on a désactivé ma boutique pour aucune raison, j’ai reçu tes mails j’ai fait appel, on m’a remboursé mon abonnement mensuel et mon nom de domaine mais je ne comprends pas pourquoi on a désactivé en boutique sachant que j’ai tout fait dans les règles j’ai je suis déclaré j’ai les papiers quand j’ai fait appel j’ai mis tous les documents. Shopify à ruiné mon lancement d’activités, il ne répondent pas et il ne te dise même pas exactement pourquoi il désactive ta boutique et comment réparer l’erreur pour récupérer la boutique et ne pas recommencé en faisant les mêmes erreurs.