My store was terminated without any specific reason. It stated it was due to a violation of acceptable use policy. There was no warning or oppurtunity to fix the issue.
Hey there, I know a few people that have had a similar issue. The best thing you can do is make sure you reach out to the Shopify support team and they would offer a solution or atleast an explanation.
Hi there, @FoodX .
I’m sorry to hear this has happened, I know it can be a frustrating and confusing situation. Your best next step is to reply to the email you received regarding the termination to ask for more information and see if a resolution can be reached. By replying to that email directly it will go to the specialist working on your case. If you’re unable to locate or reply to the email, you can create a new support ticket by contacting us through the Help Center. They can look up the email and have it resent to you if necessary. When it comes to reaching out to our live Support line, I’ll provide some steps here to make it easier.
- Head over to this link: Contact Shopify Support · Shopify Help Center
- Log in (if possible) or Continue without logging in
- Select the support topic that best suits your inquiry (such as Account or Store settings)
- Scroll down to where it says Get support and select one of the available support options
Please let me know if you have any more questions and I’d be happy to help.
I’ve been trying to get a explanation or Reason for weeks now and still haven’t got anything