Why won't my online store's images load?

Technical Q&A
1

Hi all,

I just launched a shop but when I try to visit it, none of the images load.

Most of them are around 100kb so it shouldn’t be the size of them.

The site is https://www.patagoniatruffles.com

Also, attached is what I see.

Any idea of what that can be?

Thanks in advance.

2

This seems to be an issue with the theme you have chosen. What theme is this? I would suggest switching to a better theme, like Dawn.

1 Like
3

@PGFGK ,

Hope you are doing well.

I have checked your site in the lighthouse chrome tool. your website score is very low.

Lighthouse Score for Mobile :

oscprofessional_0-1644558445909.png
oscprofessional_0-1644558445909.png1619×946 32.9 KB

Need to work on following points

  • Theme Upgrade if there is a scope and upgraded theme available or use dawn Shopify 2.0 theme
  • Reduce JS Payload.
  • Use Critical CSS .
  • Reduce Large Image Sizes
  • Compress Images
  • Limit Third Party JavaScript & Shopify Apps
  • Preload Web Fonts.
  • I would suggest limiting to one and using a standard web font.

you need to check the file structure, If you are having coding knowledge else We will help achieve your task easily and more cost-effectively if you are looking for a way to improve the Speed of your site or issue of product images quickly & effectively!

you can check our store.

https://www.oscprofessionals.com/shopify-performance-optimization/

You can directly get connected with me via email or Skype.

1 Like
4

Hi @PGFGK ,

I am Alex From MS Web Designer (Top Rated Shopify Certified Experts and eCommerce Consultant from Singapore ) I helped 1000+ Shopify Store owners to Optimize their website loading speed for both mobile and desktop and increase their conversion rate.

Here are some proven steps that will improve your website speed dramatically for both mobile and desktop.

  • Select a light Weight Shopify Theme ( OS 2.0 Compatible )
  • Remove all Unwanted Shopify App ( That you have installed, but not using)
  • Minify Javascript, CSS
  • Reduce the Large Image Size
  • Eliminating the halting problem in Javascript
  • Apply Lazy loading per section wherever required
  • Replace Gifs with the Static Images
  • Resize Products images using Shopify App ( for Bulk )
  • Check Page Speed by Google page Insight and GTmetrix.

By fixing these issues, your website speed score can definitely improve
If you want a Free complete Website Optimization Audit Report ( All the Actionable steps for your store ), let me know |

If you have any concerns feel free to ask me!

Good Luck!

Regards,
Alex