Hello! I am from Canada, but am traveling Mexico. I’m experiencing a problem where my website (SpiritCasa.com) will not open in Mexico unless I use a VPN to access it. This poses a problem, because we ship worldwide, but now I don’t know what countries even have the ability to visit the site.
Topic summary
Multiple Shopify store owners are experiencing geo-blocking issues where their websites won’t load in certain countries without VPN access.
Initial Problem:
- A Canadian store owner found their site inaccessible in Mexico despite shipping worldwide
- Troubleshooting suggestions included checking for geolocation apps and reviewing Shopify admin settings under “Markets” or “Sales Channels”
Partial Resolution:
- The issue was traced to incomplete country selection in Shopify’s “international” market settings
- After adding Mexico to the market, the site became accessible there
- However, a new problem emerged: friends in Canada (the primary market) still cannot access the site
Similar Case:
- Another store owner reports their site (eaglesluxury.com) is inaccessible in Nigeria despite activating international markets and installing Shipbob as instructed by Shopify support
- Screenshots were provided showing the access issue
Current Status:
Both cases remain unresolved. Shopify support has requested more details about error messages and offered real-time assistance through their Authenticated Support Team. The root cause appears related to Shopify’s market/geolocation configuration, but the exact solution is still being investigated.
Hi @ErinHanifen ,
This is Theodore from PageFly - Shopify Page Builder App.
The issue with your Shopify store (SpiritCasa.com) being inaccessible in Mexico (except through a VPN) could be due to several factors. Here’s how to troubleshoot and potentially resolve it:
-
Shopify Geolocation Apps: Check if you have any Shopify apps installed that restrict access based on geographical location. These might be apps related to shipping, currency, or compliance. Disable any such apps temporarily to see if they’re causing the issue.
-
Shopify Admin Settings: Review your Shopify admin settings to see if there are any accidental geo-restrictions enabled. Look for options related to “Markets” or “Sales Channels.”
Best regards,
Theodore | PageFly
I needed to add to my market. I didn’t realize I didn’t have all countries selected in “international”. So now I am able to view it in Mexico! However, my friend in Canada still can not open the site.. I even made sure the “primary market” was set to Canada, but still not working.
Hi there, @ErinHanifen . Thanks for following up! Are you able to provide us with information on what your friend in Canada sees when trying to open the site? The more information you can share with us, the better we can determine what the issue may be.
Additionally, you can reach out to our Authenticated Support Team via our AI Assistant so we can get you connected with one of our advisors. They’ll be able to access your store in real-time, and discuss the situation with our Escalated Teams if required.
Hi, please I need your assistance. My store eaglesluxury.com has refused to open in some countries. I asked a few of my folks in Nigeria to open it but none of them could. I have activated my international market, even installed shipbob as instructed while I was chatting on shopify live support but it still can not open. Please what can I do to resolve this issue?
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